Civil Services Prepby Garima Malik & Nitin Sangwan

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Governance and social justice
Citizen-centred services and accountability
Citizen charters and service standards

UPSC · Prelims and Mains

Governance and social justice

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Governance and social justice

Policy design, implementation and evaluation
Citizen-centred services and accountability
Digital public services and participation
Civil services in a democracy
Civil society and participatory development
Social protection and welfare delivery
Health services and public health administration
Education systems, inclusion and skills
Social assistance: scheme design and delivery

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Citizen charters and service standards

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Service-user identification
Citizen consultation in charter design
Measurable service standards
Publicising service commitments
Remedies for missed service standards

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