Civil Services Prepby Garima Malik & Nitin Sangwan

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Governance and social justice
Citizen-centred services and accountability
Service quality improvement

UPSC · Prelims and Mains

Governance and social justice

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Governance and social justice

Policy design, implementation and evaluation
Citizen-centred services and accountability
Digital public services and participation
Civil services in a democracy
Civil society and participatory development
Social protection and welfare delivery
Health services and public health administration
Education systems, inclusion and skills
Social assistance: scheme design and delivery

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Service quality improvement

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Sevottam service-quality framework
Service-delivery capability
Administrative procedure burden
Citizen awareness of entitlements
Performance feedback for service improvement

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