Civil Services Prep

What is ‘emotional intelligence’ and how can it be developed in people? How does it help an individual in taking ethical decisions?

Model answer

  1. What do you understand by the term ‘voice of conscience’? How do you prepare yourself to heed to the voice of conscience? 10 marks
  2. What do you understand by the following terms in the context of public service? 1. Integrity 2. Perseverance 3. Spirit of service 4. Commitment 5. Courage of conviction 15 marks
  3. You are the Executive Director of an upcoming InfoTech Company that is making a name for itself in the market. Mr. A, who is a star performer, is heading the marketing team. In a short period of one year, he has helped in doubling the revenues as well as creating a high brand equity for the Company so much so that you are thinking of promoting him. However, you have been receiving information from many corners about his attitude towards the female colleagues; particularly his habit of making loose comments on women. In addition, he regularly sends indecent SMS to all the team members including his female colleagues. One day, late in the evening, Mrs. X, who is one of Mr. A’s team members, comes to you visibly disturbed. She complains about the continued misconduct of Mr. A, who has been making undesirable advances toward her and has even tried to touch her inappropriately in his cabin. She tenders her resignation and leaves your office. a) What are the options available to you? b) Evaluate each of these options and choose the option you would adopt, giving reasons. 20 marks
  4. A Public Information Officer has received an application under the RTI Act. Having gathered the information, the PIO discovers that the information pertains to some of the decisions taken by him, which were found to be not altogether right. There were other employees also who party to these decisions were. Disclosure of the information is likely to lead to disciplinary action with the possibility of punishment against him as well as some of his colleagues. Non-disclosure or part disclosure or camouflaged disclosure of information will result in lesser punishment or no punishment. The PIO is otherwise an honest and conscientious person but this particular decision, on which the RTI application has been filed, turned out to be wrong. He comes to you for advice. The following are some suggested options. Please evaluate the merits and demerits of each of the options: 1. The PIO could refer the matter to his superior officer seek his advice and act strictly in accordance with the advice, even though he is not completely in agreement with the advice of the superior. 2. The PIO could proceed on leave and leave the matter to be dealt with by his successor in office or request for transfer of the application to another PIO. 3. The PIO could weigh the consequences of disclosing the information truthfully, including the effect on his career, and reply in a manner that would not place him or his career in jeopardy, but at the same time, a little compromise can be made on the contents of the information. 4. The PIO could consult his other colleagues who are party to the decision and take action as per their advice. Also please indicate (without necessarily restricting to the above options) what you would like to advise, giving proper reasons. 20 marks
  5. You are working as an Executive Engineer in the construction cell of a Municipal Corporation and are presently in charge of the construction of a flyover. There are two Junior Engineers under you who have the responsibility of day-to-day inspection of the site and are reporting to you, while you are finally reporting to the Chief Engineer who heads the cell. While the construction is heading towards completion, the Junior Engineers have been regularly reporting that all construction is taking place as per design specifications. However, in one of your surprise inspections, you have noticed some serious deviations and lacunae which, in your opinion, are likely to affect the safety of the flyover. Rectification of these lacunae at this stage would require a substantial amount of demolition and rework which will cause a tangible loss to the contractor and will also delay completion. There is a lot of public pressure on the Corporation to get this construction completed because of heavy traffic congestion in the area. When you brought this matter to the notice of the Chief Engineer, he advised you that in his opinion it is not a very serious lapse and may be ignored. He advised for further expediting the project for completion in time. However, you are convinced that this was a serious matter that might affect public safety and should not be left unaddressed. What will you do in such a situation? Some of the options are given below. Evaluate the merits and demerits of each of these options and finally suggest what course of action you would like to take, giving reasons. (20 marks |250 words) 1. Follow the advice of the Chief Engineer and go ahead. 2. Make an exhaustive report of the situation bringing out all facts and analysis along with your own viewpoints stated clearly and seek for written orders from the chief Engineer. 3. Call for an explanation from the Junior Engineers and issue orders to the contractor for necessary correction within the targeted time. 4. Highlight the issue so that it reaches superiors above the Chief Engineer. 5. Considering the rigid attitude of the Chief Engineer, seek transfer from the project or report sick. 20 marks
  6. You are heading a leading technical institute in the country. The institute is planning to convene an interview panel shortly under your chairmanship for the selection of the post of professor. A few days before the interview, you get a call from the Personal Secretary (PS) of a senior government functionary seeking your intervention in favor of the selection of a close relative of the functionary for this post. The PS also informs you that he is aware of the long pending and urgent proposals of your institute for grant of funds for modernization, which are awaiting the functionary’s approval. He assures you that he will get these proposals cleared. a) What are the options available to you? b) Evaluate each of these options and choose the option which you would adopt, giving reasons. 20 marks