Prelims 2026 · CSAT / Reading Comprehension · Question 52
Which one among the following statements most appropriately reflects the point of view of the given passage?<br/><br/>**Passage:**<br/>Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better—and thereby spend less time listening to irate customers!<br/>
Answer
The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.
The passage says AI may reduce some customer-service work, but that can free humans for more creative and rewarding work. That idea is captured best by option C.