Civil Services Prep

Prelims 2012 · Polity and Constitution · Question 8

With reference to consumers' rights/privileges under the provisions of law in India, which of the following statements is/are correct?<br/>1. Consumers are empowered to take samples for food testing.<br/>2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.<br/>3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.<br/><br/>Select the correct answer using the codes given below:

  1. 1 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. 1, 2 and 3

Answer

1 and 3 only

1. Consumers are empowered to take samples for food testing. — Correct. Under food safety/consumer protection mechanisms, a consumer can get a food item tested in an appropriate laboratory if adulteration or defect is suspected.

2. When a consumer files a complaint in any consumer forum, no fee is required to be paid. — Incorrect. Consumer complaints are generally filed with a prescribed fee, varying by the value of goods/services/consideration under the law/rules.

3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf. — Correct. The Consumer Protection law permits a legal heir or representative to file/continue a complaint.

Hence, statements 1 and 3 only are correct.